[…] if you read this and you think I got paid, or that I’m lying, you are a sad, sad, cynical person. It only goes to show how rare great customer service is, and how important it is that we tell the “good” stories as well as the bad.)
I believe it.
I wish everyone could have this kind of experience.
Are you listening Sony, Apple, Nokia, Sony, Apple, Nokia, Palm, Palm, Palm, Palm, Palm?